Cisco Anyconnect Secure Mobility Client Service Unavailable

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Installing the VPN Client

Stop, Restart or Start the system service via the Services MMC snap-in (Start Run Services.msc). Select the Umbrella Roaming Client service and select the action. AnyConnect Umbrella Roaming Module: Same process as above; however, the service name to stop will be 'Cisco AnyConnect Umbrella Roaming Security Framework Service' to stop. A vulnerability in the interprocess communication (IPC) channel of Cisco AnyConnect Secure Mobility Client could allow an authenticated, local attacker to cause a denial of service (DoS) condition on an affected device. To exploit this vulnerability, the attacker would need to have valid credentials on the device. The vulnerability is due to insufficient validation of user-supplied input. Download this app from Microsoft Store for Windows 10, Windows 10 Mobile, Windows 10 Team (Surface Hub), HoloLens, Xbox One. See screenshots, read the latest customer reviews, and compare ratings for AnyConnect. AnyConnect Pre-Deployment Package (Linux 64-bit) Login and Service Contract Required. Application Programming Interface API (Linux 64-bit) Login and Service Contract Required.

  1. Download the AnyConnect VPN client for macOS 11.0 (Big Sur), macOS 10.15 (Catalina), or macOS 10.14 (Mojave).
  2. In your Downloads folder, double-click the file you just downloaded to open it. An icon will appear on the desktop called AnyConnect, and a separate window will open.
  3. Double-click on AnyConnect.mpkg to run the installer, then follow the steps to complete the installation. NOTE: We recommend you un-check everything (Web Security, Umbrella, etc) except for the VPN and the Diagnostic and Reporting Tool (DART). This will give you a minimal install. The other features are not supported so there's no need to install them.
    • NOTE TO macOS users: During the installation, you will be prompted to enable the AnyConnect software extension in the System Preferences -> Security & Privacy pane. The requirement to manually enable the software extension is an operating system requirement.

Starting the VPN Client

  1. In your Applications folder, go to the Cisco folder and double-click the Cisco AnyConnect Secure Mobility Client.
  2. Enter vpn.uci.edu in the Ready toConnect to field, then press the Connect button.
  3. Select your desired connection profile from the Group drop-down menu:
    • UCIFULL – Route all traffic through the UCI VPN.
      • IMPORTANT: Use UCIFULL when accessing Library resources.
    • UCI – Route only campus traffic through the UCI VPN. All other traffic goes through your normal Internet provider.
  4. Enter your UCInetID and password, then click OK.
  5. A banner window will appear. Click Accept to close that window. You are now connected!

Disconnecting the VPN Client

When you are finished using the VPN, remember to disconnect.

  1. Click the AnyConnect client icon located in the menu bar near the top right corner of your screen.
  2. Select Quit.

When you are off campus, some of Illinois State University’s electronic services are unavailable to you unless you establish a VPN connection.

Cisco AnyConnect is an application that the University makes available to students, faculty, and staff for free which may be used to establish a VPN connection with the University from off campus.

NOTE: If you need to request and install the application on your computer, please skip to the section further below entitled Download and Install Cisco AnyConnect. If you already have the application installed and would like to know how to connect to it, please read the section immediately below entitled Connect to the Cisco AnyConnect VPN Client Once Downloaded. The instructions below are listed for both Windows and Mac machines, respectively.

Connect to the Cisco AnyConnect VPN Client Once Downloaded

Windows:

  1. Open the Cisco AnyConnect VPN client.
  • Windows 8: On the Start screen, click Cisco AnyConnect Secure Mobility Client.
  • Windows 10: Start > All Apps > Cisco > Cisco AnyConnect Secure Mobility Client.
  • Alternatively, you can click Start and begin typing Cisco AnyConnect Secure Mobility Client and the application will show up. Click on the icon to start the application.
Cisco anyconnect secure mobility client free
  1. Verify that the path in the field underneath “Ready to connect.” is VPN01.ILSTU.EDU.
  • If the path name does not automatically appear, click the arrow to the right of the field and select VPN01.ILSTU.EDU from the drop down menu, or enter the path name manually.
  1. Click Connect.

Figure 1:

  1. When prompted, select the appropriate Group (Figure 1):
  • To access most ISU resources, you will select –ISU-.
  • Important: To access ISU Oracle or SQL database resources directly (via software such as Microsoft Access, Oracle SQL Developer, Microsoft SQL Management Studio, etc.), select DB-User_Access.

Note: When you attempt to connect, you may receive a prompt that tells you that Cisco AnyConnect is updating. Do not attempt to cancel this update, as this update will allow your VPN software to work.

Figure 2:

  1. Enter your ULID and password in the appropriate fields, then click OK.
  2. After a moment, an informational banner window will appear that typically says “Welcome to Illinois State University,” but could display a different, informational message.
  3. Click Accept.

You are now connected with the Cisco AnyConnect VPN client. A Cisco AnyConnecticon with a yellow, locked padlock will be visible in your system tray (in the lower-right corner of your desktop, next to the clock). This indicates that you are connected. If the icon appears without a padlock, this indicates you are no longer connected through VPN.

Mac OS X:

  1. Open the Cisco AnyConnect VPN client. Click Finder > Applications> Cisco > Cisco AnyConnect Secure Mobility Client.

Figure 3:

  • Alternatively, you can search for the application in your “Dashboard” by simply clicking the rocket icon on your bottom toolbar. After that, start typing Cisco AnyConnect Secure Mobility Client and you will see the application. Click on the application to start the set-up process, or to access it once you’ve configured the settings properly.

Figure 4:

Cisco Anyconnect Secure Mobility Client Free

  1. Verify that the path in the field underneath “Ready to connect.” reads VPN01.ILSTU.EDU. If the field is empty, you will need to manually enter the file path exactly how it is shown in this article.

Figure 5:

  1. Click Connect.
  2. When prompted, select the appropriate Group (Figure 6):
  • For most ISU resources, you will select –ISU-.
  • Important: To access ISU Oracle or SQL database resources directly (via software such as Microsoft Access, Oracle SQL Developer, Microsoft SQL Management Studio, etc.), select DB-User_Access.

Figure 6:

  1. Enter your ULID and password when prompted to do so and click Connect.
  2. After a moment, an informational banner window will appear that typically says “Welcome to Illinois State University,” but could display a different, informational message.
  3. Click Accept.
Cisco anyconnect secure mobility client service unavailable online

You are now connected with the Cisco AnyConnect VPN client. A Cisco AnyConnect icon with a yellow, locked padlock is now in your system tray (in the lower-right corner of your desktop). This indicates that you are connected. If the icon appears without a padlock, this indicates you are no longer connected through VPN.

Disconnect from the VPN

Windows:

To disconnect from the VPN on a Window’s machine:

  1. Locate the Cisco AnyConnect VPN client icon and click on it. It is usually on your toolbar, but if it is not, here are some additional ways to find the application:
  • Windows 8: On the Start screen, click Cisco AnyConnect Secure Mobility Client.
  • Windows 10: Start > All Apps > Cisco > Cisco AnyConnect.
    • Alternatively, you can click [Start] and begin typing Cisco AnyConnect Secure Mobility Client and the application will show up. Click on the icon to start the application so you can disconnect from the VPN.
  1. In the Cisco AnyConnect Secure Mobility Client pane, click Disconnect.

Figure 7:

  1. Close Cisco AnyConnect Secure Mobility Client.

You are now disconnected from VPN.

Mac OSX:

To disconnect from a VPN connection on Cisco AnyConnect on Mac running Mac OS X or later:

  1. Click on the Cisco AnyConnect icon in your Dock.
  2. Click Disconnect.
  3. Close Cisco AnyConnect Secure Mobility Client.

Figure 8:

You are now disconnected from VPN.

Download and Install Cisco AnyConnect for Windows or Mac OS X

Students, faculty, and staff may download the Cisco AnyConnect VPN Client for Windows or Mac OS X from the University IT Help portal by following the directions below:

Windows:

  1. Navigate to the IT Help portal (at ITHelp.IllinoisState.edu),
  2. Click Downloads in the middle of the screen.
  3. Under Cisco AnyConnect, select the version you would like to download. You will need to select the version that is compatible with your machine. You can choose either Windows or Mac.
  4. Click on Windows or Mac and log in with your ULID and password if prompted to do so. You will be directed to a form to request the download file be sent to you. You will need to fill out the required fields in the submission form. Once submitted, your request will be handled in the order it was received. Once approved, you will receive an email. You will then click Download Files and you may be navigated to a Central Login page where you will need to enter your ULID and password. Once you log in, click the file next to Attached Files.

NOTE: If you have never access Liquid Files (SendTo) before, you may see a log in page to log into Liquid Files itself. Instead, you will want to click the SSO Sign In button to be navigated to a Central Login page. You will enter your ULID and password. Upon logging in, you will need to accept some terms and conditions. Once you have done that, you will never be prompted again for an SSO sign in.

  • Upon successfully downloading the installer, you will need to open the installer and follow the prompts.

Figure 9:

  • Agree to the Terms and Conditions and proceed with the installation by clicking Accept. You may need to enter your computer’s profile credentials in order to accept the installation.

Figure 10:

  • Once the software has finished downloading, click Finish to close out of the installation process. You can now access the VPN software.

Mac OS X:

  1. Navigate to the IT Help portal (at ITHelp.IllinoisState.edu),
  2. Click Downloads in the middle of the screen.
  3. Under Cisco AnyConnect, select the version you would like to download. You will need to select the version that is compatible with your machine. You can choose either Windows or Mac.
  4. Click on Windows or Mac and log in with your ULID and password if prompted to do so. You will be directed to a form to request the download file be sent to you. You will need to fill out the required fields in the submission form. Once submitted, your request will be handled in the order it was received. Once approved, you will receive an email. You will then click Download Files and you may be navigated to a Central Login page where you will need to enter your ULID and password. Once you log in, click the file next to Attached Files.

NOTE: If you have never access Liquid Files (SendTo) before, you may see a log in page to log into Liquid Files itself. Instead, you will want to click the SSO Sign In button to be navigated to a Central Login page. You will enter your ULID and password. Upon logging in, you will need to accept some terms and conditions. Once you have done that, you will never be prompted again for an SSO sign in.

  • Upon successfully downloading the installer, you will need to open the installer and follow the prompts. When you get to the Installation Type screen, ensure that only the VPN checkbox is selected, then click Continue to proceed with the installation

Figure 11:

  • Click Continue to finish the installation. Once finished, open the Cisco AnyConnect Secure Mobility Client. You can find it in the Cisco folder in your applications, or can be manually searched in your Launchpad, as instructed above.

Figure 12:

  • Type VPN01.ILSTU.EDU in the empty text field, then press Connect.

Figure 13:

  • Enter your ULID in the Username field and your current password in the Password field. Click OK.

Figure 14:

  • You will see a welcome window. Click Accept to be connected to the VPN.

Figure 15:

  • Now that you are connected, you will be able to access university-restricted applications such as iPeople.
  • When you are ready to disconnect from the VPN, go back to the application and click Disconnect and close out of the application.

Figure 16:

How to Get Help

Cisco Anyconnect Secure Mobility Client Service Unavailable

For technical assistance, you may contact the Technology Support Center at 309-438-4357 or by email at SupportCenter@IllinoisState.edu.

Cisco Anyconnect Secure Mobility Client Network Service Unavailable

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